Farmlink Core

Terms of Service

Effective date: 7 July 2026 · Last updated: 7 July 2026

These Terms of Service ("Terms") govern your use of the Farmlink Core mobile application (the "Service"), operated by FARMLINK (PRIVATE) LIMITED ("we", "our", "us"). By signing in and using the Service, you agree to be bound by these Terms.

Farmlink Core is a business tool provided to organizations on an invitation basis. You may only use the Service on behalf of an organization that has been authorized by us to use it, and that has provisioned you an account.

1. Who we are

Farmlink Core is operated by FARMLINK (PRIVATE) LIMITED, registered at 293/E/1, Mandavilla Road, Kesbawa, Piliyandala, Sri Lanka. For any legal notice under these Terms, write to support@farmlink.lk.

2. Who can use the Service

The Service is available exclusively to:

Organizations that have entered into a separate written or electronic agreement with us to use Farmlink Core (each an "Authorized Organization"); and
Individual employees, contractors, or agents of an Authorized Organization who have been provisioned an account by that organization's administrator.

You must be at least 18 years old and legally able to enter into a binding contract to use the Service.

3. Account provisioning and access

Accounts are created by administrators at your Authorized Organization. You cannot self-register for an account.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. If you believe your account has been compromised, notify your organization's administrator and us immediately at support@farmlink.lk.

Your Authorized Organization or we may suspend or terminate your account at any time, with or without notice, if you violate these Terms or if the Authorized Organization de-provisions you.

4. Acceptable use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
Attempt to gain unauthorized access to any portion of the Service, other user accounts, or our supporting infrastructure;
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent this restriction is prohibited by applicable law;
Interfere with the operation of the Service, introduce malicious code, or transmit data intended to overload or disrupt the Service;
Use the Service to store, process, or transmit content that is unlawful, defamatory, or infringing;
Resell, sublicense, lease, or otherwise commercially exploit the Service without our prior written consent.

5. Data and content

All operational data entered into the Service in the course of using it — including crate, order, supplier, dispatch, rejection, and refrigeration records — is owned by the Authorized Organization on whose behalf you use the Service. We process this data on the Authorized Organization's behalf as described in our Privacy Policy.

You represent and warrant that you have the right to enter any data into the Service and that doing so does not violate any third party's rights or any law.

6. Intellectual property

The Service, including all software, designs, trademarks, and other content provided by us (excluding data you or your organization enter), is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your Authorized Organization's internal business purposes, in accordance with these Terms.

No other rights are granted. Any use of our trademarks, logos, or branding requires our prior written consent.

7. Third-party services

The Service relies on Google Firebase (Authentication, Cloud Firestore, Cloud Storage, Cloud Functions, and Firebase Crashlytics) to operate. Your use of the Service is therefore also subject to Google's applicable terms and privacy notices. We are not responsible for the availability, performance, or content of any third-party service.

8. Service availability

We strive to keep the Service available, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or issues outside our reasonable control. Unless a separate written agreement specifies a service-level commitment, the Service is provided on an "as available" basis.

9. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will meet your requirements, operate without interruption, be secure, or be free from errors.

10. Limitation of liability

To the maximum extent permitted by law, in no event will we, our affiliates, or our licensors be liable to you or your organization for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not we have been advised of the possibility of such damage.

Our total cumulative liability arising out of or relating to these Terms or the Service will not exceed the total amount, if any, actually paid by your Authorized Organization to us for the Service in the twelve (12) months immediately preceding the event giving rise to the liability. If no amount has been paid, our total cumulative liability will not exceed USD 100.

11. Indemnification

You agree to defend, indemnify, and hold harmless us, our affiliates, and our employees from and against any third-party claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your breach of these Terms;
Your violation of any law or the rights of any third party; or
Any data or content you submit to the Service that infringes any third party's rights.

12. Term and termination

These Terms remain in effect while you have an account or use the Service. We or your Authorized Organization may terminate your access at any time, with or without cause. You may stop using the Service at any time by requesting account deletion through Settings → Request Account Deletion in the app.

Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.

13. Governing law

These Terms are governed by the laws of Sri Lanka, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in Colombo, Sri Lanka, and you consent to personal jurisdiction and venue there.

14. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will notify you inside the app or by email before the change takes effect. Your continued use of the Service after a change becomes effective constitutes acceptance of the updated Terms.

15. Miscellaneous

These Terms, together with the Privacy Policy and any separate written agreement between your Authorized Organization and us, constitute the entire agreement between you and us regarding the Service. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of that right or provision.

16. Contact

For any question about these Terms, contact us at:

FARMLINK (PRIVATE) LIMITED
293/E/1, Mandavilla Road, Kesbawa, Piliyandala, Sri Lanka
support@farmlink.lk